This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We also regret learning about our oversight in responding to your emails. Guests enjoy the locale. 1201 Main Street (Driveway Entrance at 1220 Elm Street). We, Dear klyon17, Thank you for removing some time out of your busy schedule to leave us your feedback. We were pleased you liked our convenient location and our spacious accommodations. Hotels near Dallas Massage Chair Bus Tours, Hotels near Sweet Tooth Hotel - Downtown Dallas, Dallas/Fort Worth International Airport Hotels, Hotels near Dallas Institute of Funeral Service, Hotels near Texas A&M University Baylor College of Dentistry, Hotels near Regency Beauty Institute - Mesquite, Hotels near National American University - Mesquite. Pets allowed on request. It was an amazing place to stay. We hope this unfortunate situation will not prevent you from staying with us again. We will certainly follow up with our food and beverage team to see where we can do better. Airport shuttle services are not available at The Westin Dallas Downtown. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Sign in to see exclusive Member Discounts. If you are thinking of bringing your pet and want to know if pets are allowed at The Westin Dallas Downtown, please read the hotel pet policy. Check-in is from 3:00 PM - midnight. Visit the popular attractions near our downtown Dallas, TX, hotel, including the Arts District, Dealey Plaza, the Reunion Tower, the American Airlines Center and the Texas State Fair. I noticed that on the plane back and now having trouble closing expenses. I checked in with my CC, all good. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM. 1/60. So many good hotels in Dallas, this just isnt one of them. Each guestroom is kept vacant for a minimum of 72 hours between bookings. Concierge was awful - ordered in-room dining, did not receive part of the order. We understand the frustration you must have felt and will address your comments appropriately. From the valet to the housekeepers, everyone was very attentive and professional. Up to 2 children 17 years old and younger stay free when using existing bedding. We appreciate your warm welcome and your hospitality was the icing on the cake. Overview Gallery Accommodations Dining Wellness Events. In this property, you take the elevator and it drops you off adjacent to the hotel elevators. Free parking is not available at this aparthotel. We are pleased you enjoyed everything our hotel has to offer, including our courteous associates and the energizing views. This was our first trip to Dallas, unsure of what to expect. Hotels near Dallas Massage Chair Bus Tours, Dallas/Fort Worth International Airport Hotels, Hotels near Dallas Institute of Funeral Service, Hotels near Texas A&M University Baylor College of Dentistry, Hotels near Regency Beauty Institute - Mesquite, Hotels near National American University - Mesquite. Also, while the bar staff was nice and doing their best, they were understaffed. Within a mile of our hotel in Downtown Dallas, Texas are hundreds of corporate offices, the Kay Bailey Hutchison Convention Center, and the American Airlines Center. The 326 apartments feature comforts like pillowtop beds and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. no toothpaste, mouthe wash or brush. Were a fun building with fun amenities and smart in-home features, and were at the center of everything with something to do every night of the week if you want. Furthermore, while we appreciate you letting us know about the friendly service you received from Mrs. Samantha and Mrs. Blanca and will certainly share your praises with them, we truly regret any negative instance you had with the front desk associate. This property is managed by a professional host. Yes, The Westin Dallas Downtown offers free Wi-Fi. We had a great time! Again, we apologize, and we hope you will consider us whenever you return to the Dallas area. WebRESERVE Welcome to The Westin Dallas Downtown Rest well in our suites in downtown Dallas Restore your well-being in our Dallas, TX, hotel suites with earthy tones and contemporary style Signature Westin amenities help you recharge at our suites in downtown Dallas The Westin Dallas Downtown is located at 1201 Main Street in Downtown, 0.5 km from the center of Dallas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. Start your day at our coffee shop and wind down at our lobby bar. Ranked on critic, traveler & class ratings. This stay has committed to enhanced cleaning measures. Be Well, Matt Tronsdal General Manager. There are no spa services available at this aparthotel. & Great location and great staff at the hotel. 1201 Main Street (Driveway Entrance at 1220 Elm Street), Dallas, Texas, USA, 75202. Own or manage this property? Open daily. The perfect spot for breakfast in downtown The worst Westin Ive ever stayed at, probably one of the worst 3 or 4 star hotels Ive stayed at actually. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Help!!! They told me they'd take care of that at check out. Lunch Eat regional cuisine, seasonal flatbreads, crisp salads and other fulfilling, healthy items at Grill & Vine. We strive to provide thoughtful and intuitive hospitality, and we are grateful for the feedback that helps us improve our guest experience. At least the service was good, the two lovely ladies Mrs. Samantha and Mrs. Blanca were very warmhearted and genuine brand ambassadors with a big smile every morning. The maid service was lazy. WebVisit the popular attractions near our downtown Dallas, TX, hotel, including the Arts District, Dealey Plaza, the Reunion Tower, the American Airlines Center and the Texas State Fair. WebThe Westin Dallas Downtown 92 reviews Claimed $$$ Hotels, Venues & Event Spaces Edit Open Open 24 hours See 141 photos Write a review Add photo Share Save Review Highlights We walked to Clyde Warren Park and Dealey Plaza and caught the free D-Link Bus to the Bishop Arts District. We were there for my son's birthday and they upgraded our room without us even asking. The Westin Dallas Downtown is 19.8 mi (23-min drive) away from the Dallas-Fort Worth Intl. A work colleague was sharing the room for me and reserved the room, but then had emergency surgery. Would highly recommend this property for your next stay in downtown Dallas. We need both a check-in and a check-out date to check availability. The preferred airport for The Westin Dallas Downtown is Dallas-Fort Worth Intl. As if things could get any better Later that evening, Jonathan checked on us to make sure we were doing well and dropped off a card to show Westin's appreciation for having us as guests. WebThe Westin Dallas Downtown Elegantly Urban Unexpectedly Unique upscale hotel situated in the heart of Dallas' Main Street District downtown scene. Navigate backward to interact with the calendar and select a date. WebVery good 336 reviews #52 of 231 hotels in Dallas Location 4.5 Cleanliness 4.6 Service 4.3 Value 4.0 Part of a well-connected mixed-use building in the central business district, One Main Place, The Westin Dallas Downtown makes it easy to explore this thriving metropolis. Marriott Internationals Westin Hotels & Resorts is an upscale hotel chain managing more than 269 hotels in various locations worldwide. And, bonus, onsite options are miiiighty tempting. WebThe Westin Dallas Downtown, Dallas, Texas - Book The Westin Dallas Downtown online with best deal and discount with lowest price on Apart-hotel Booking. It may be a weekend, but that isn't an excuse. Within a 10-minute walk of this Downtown Dallas aparthotel, you'll find Dallas World Aquarium and Dallas Holocaust Museum. * Location: the hotel is conveniently located downtown, and I've found it very easy to get to client locations or the airport. Other themes include City, Romantic, Family. The shower head was by far the nest thing about the whole stay! Yes, The Westin Dallas Downtown has a hotel pool. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. The minimum age to check-in is 21. Rate displayed is per night, per room. And, bonus, onsite options are miiiighty tempting. Friendly staff Comfortable bed What more could you ask for ? We look forward to providing you with the refreshing accommodations and enriching hospitality for which we are known on your next visit to Dallas. Please check you have entered your email address correctly before continuing. It definitely improves my productivity on business trips and gives me an oasis to retreat to after a long day of work! Unlock your stay with the Marriott Bonvoy App. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at The Westin Dallas Downtown that suits you best. Jonathan put us in an amazing room and when we walked in, we immediately felt all of the stress disappear. It never came. Any property left behind is brought down to the Loss Prevention department for safekeeping and logged for tracking purposes in hopes of finding the rightful owner. The Bellevue Collection reopened its food hall on the second floor of Lincoln Square South with five new restaurants Monday. We are most appreciative of you for sharing this incredible feedback with us. Enjoy American cuisine at Grill and Vine, one of the aparthotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Travelers find this hotel Good for Business Travelers, Pet Friendly. We will enjoy sharing your kind comments with everyone. If you make a purchase from our site, we may earn a commission. There's a fantastic taco shop a block away, and the creole restaurant on the street level served up a nice dinner. We assure you this is not our hospitality standard, and we assure you to review this matter appropriately. Seeing as most guests at the hotel would have been at, Dear Robert C, First and foremost, we want to thank you for your loyalty to our hotels. Usually at downtown hotels, you have to walk a great distance from the parking garage to the hotel. We accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives screening criteria. We then called the Downtown Westin (in distress) and Jonathan pleasantly assured us that there was a place there for myself, my wife and our dog Ralphie. by Onya McCall - Executive Assistant, Dear Matthew, we are so thrilled for your amazing rating!! Jun 27, 2023. We have reviewed your comments with our associates, and we hope you will give us another opportunity to regain your trust on your next visit to Dallas. We are happy our hospitality, location, and well-appointed guestroom left a lasting impression. The Westin Dallas Downtown is 21.2 km from Dallas Addison. Unlock your stay with the Marriott Bonvoy App. Take advantage of the 21 conference rooms, business center, and valet parking. They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! Sample fulfilling fare and fine wines at our coffee house, bars and restaurants, specializing in American and Cajun cuisine. Enjoy free WiFi, 2 restaurants and breakfast. STK Steakhouse artfully blends the modern steakhouse and a chic lounge into one, offering a dynamic, fine dining experience with the superior quality of a traditional steakhouse. We are pleased that you enjoyed our location and friendly associates. Discover genuine guest reviews for The Westin Dallas Downtown, in Downtown Dallas If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. All of that said..would I own the bathroom, yes! Within a 10-minute walk of this Downtown Dallas aparthotel, you'll find Dallas World Aquarium and Dallas Holocaust Museum. There was a lot of obvious damage to the back driver side bumper to my SUV. We apologize for the issues you experienced with our WiFi during your stay. 781 per night (Latest starting price for this hotel). Traveling on business? However, we are sorry for the inconveniences that kept your stay from being perfect. Here are just a few reasons why I like this hotel so much: * Hospitality: the associates here are warm, friendly, and welcoming. Kids stay free! I waited for 15-minutes and the call was dropped. Being a disabled UK veteran in a hired vehicle the underground car park was a big plus. Your patience is truly appreciated, and we hope you will change your mind about us. This smoke-free aparthotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Event space at this aparthotel measures 7320 square feet (680 square meters) and includes a conference center. We hope you will come back to see us soon. This room may not meet your accessibility needs. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. It took 26 minutes to receive our car. The Westin Dallas Downtown offers its guests an indoor pool and a 24-hour fitness center. This property advises that enhanced cleaning and guest safety measures are currently in place. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. We sincerely apologize for any damage caused to your vehicle and what transpired. This is the version of our website addressed to speakers of English in India. Was not told a 22% gratuity was included so i tipped on top of that, I don't want to ask a bottle of water every time I want to drink water. WebSee all 76 photos taken at The Westin Dallas Downtown by 2,312 visitors. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Name, phone, and email please?!?!? Sixth Floor Museum and Kay Bailey Hutchison Convention Center are also within half a mile (1 km). Dear Guest, We are pleased that you loved our modern, updated accommodations overlooking spanning views of Dallas, and we look forward to sharing your kind compliments with our associates. 326 Venue type Hotel Ratings AAA 4 Awards Dallas Business Journal Best Place to Work Hotel Association of Texas Hotel of the Year 2016 Trip Advisor Certificate of Excellence Venue Highlights 3D Event Space Cvent Photo-realistic 3D Event Spaces give planners the ability to realize their vision down to the finest detail. Our hotel boasts modern style, 4-star service, upscale amenities and an ideal location in downtown Dallas, TX. The staff was warm and welcoming but the room smelled like someone had just took a shower, the elevator floors were dirty, the bathroom and room was half cleaned. Although the office building looks dated on the outside, the lobby and the room was in good shape. This Dallas hotel has 32 floors. Part of a well-connected mixed-use building in the central business district, One Main Place, The Westin Dallas Downtown makes it easy to explore this thriving metropolis. Be Well, Matt Tronsdal General Manager, The room was excellent and comfortable. Almost no cheese, almost no bread, it was particularly poor and every petrol station is able to offer a better coffee. All feature High Speed Internet Access, complimentary coffee, the Heavenly(R) Bed, and the Heavenly(R) Bath. The provision of housing is linked to their trade, business, or profession. The air-conditioning for the wedding reception we attended on the top floor was woefully inadequate. Twisted Trompo is a family owned taco shop that started in 2008 with a single location with a wildly popular with a very loyal following, specializes in Mexican street style tacos, and also offers a variety of tortas and other favorites. You'll find a business center on site. Super clean hotel. For guests making new reservations at The Westin Dallas Downtown for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. But the best views are from the always-open, 32nd floor fitness studio. Banquet hall. Dinner. Stayed here for 2 nights while there for a job interview. Based on recent averages, the room rate for this weekend can be as low as 179 per night. by Onya McCall - Executive Assistant, Dear Pauline Erica, thank so much for your thoughtful and detailed review. Please access our Customer Support Portal, Internet - WiFi 50+ Mbps and wired Internet access, In Room Entertainment - 42-inch LCD TV, premium channels, and iPod dock, Food and Beverages - Refrigerator, coffee/tea maker, and free bottled water, Bed Type and Features - Pillowtop bed, a pillow menu, blackout drapes/curtains, and bed sheets, Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead, Extra Features - Safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request, Pleasure - Climate-controlled heating and air conditioning, Accessibility - Grab bar in shower, visual fire alarm, braille signage, transfer shower, wheelchair-width doorways, lever door handles, low-height counter and sink, low-height view port in door, raised toilet seat, phone accessibility kit, closed-captioned TV, height-adjustable showerhead, low-height electrical outlets in bathroom, low-height door lock, and wheelchair accessible, Connecting/adjoining rooms can be requested, subject to availability, Extra Features - Safe, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request, Layout of Junior Suite, 1 Bedroom, Non Smoking - Separate sitting area, Layout of Suite, 1 Bedroom, Non Smoking - Separate sitting area, Need to Know - Housekeeping on request, no rollaway/extra beds available, Layout of Deluxe Room, 1 King Bed, Non Smoking - Separate sitting area. Exceptional service and a revitalizing experience for every guest is our highest priority, so we want to extend our apologies for your disappointing stay. Great location for Convention Center activities and variety of great restaurants all within walking distance. The Westin Dallas Downtown features an indoor pool. Many different travel sites will offer discounts or deals at different times for rooms at The Westin Dallas Downtown and KAYAK will provide you with prices from a huge range of travel sites. Furthermore, we are concerned to learn about the jacket you left while here and regret learning you did not receive assistance from our associates. Open for Lunch Extra guests are at the hotels discretion and may be subject to additional fees. I was told again that there were 15-20 people in line and I needed to wait. WebSee all 76 photos taken at The Westin Dallas Downtown by 2,312 visitors. 1201 Main Street (Driveway Entrance at 1220 Elm Street). First and foremost, we appreciate your loyalty to our brand. We appreciate you bringing this to our attention promptly so we can investigate and be on alert. I called concierge and was told that there were 15-20 people in line at the front desk and I needed to wait on hold. Saturday we called for our vehicle (as we were valet parked). And this was all in the "welcome letter", I was given at check-in. We also dropped a jacket between the front desk and our room. Friendly staff, clean hotel. Our big problem was and is still with the check-out/billig. John Fitzgerald Kennedy Memorial is the closest landmark to The Westin Dallas Downtown. The nearby Akard Station is linked to a host of major destinations via all four DART rail lines, including Dallas/Fort Worth International Airport (DFW). by Kelly. Our pet-friendly hotel rooms and suites are ready to receive you after a busy day, offering signature Heavenly Beds, scenic views of downtown Dallas and White Tea Bath & Body products. Airport (DFW) - 31.8 km / 19.8 mi Love Field Airport (DAL) - 11.8 km / 7.3 mi. It was a massive, square, waterfall that covered every inch of me at one time. Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Best Price (Room Rates) Guarantee Check all reviews, photos, contact number & address of The Westin Dallas Downtown, Dallas, Texas and Free cancellation of Apart-hotel available. WebBook The Westin Dallas Downtown, Dallas on Tripadvisor: See 336 traveller reviews, 285 candid photos, and great deals for The Westin Dallas Downtown, ranked #52 of 230 hotels in Dallas and rated 4 of 5 at Tripadvisor. They checked me out with my room number but to a different name and CC?!?! Guests can enjoy drinks at the bar. After an exhausting trip, we were met with Davin's warm smile (through his mask) when we arrived at the hotel. Upscale chain known for its sophisticated decor, long wine list & classic steak & seafood menu. Digital programming and iPod docking stations are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Price per night. I stayed at the Westin Downton Dallas for the IACP from Oct 13-19, came all the way from Serbia! Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Recent upgrades noticed. WebThere are 712 photos of real events and more at this venue get ideas for your next event. Convenient and lovely facility, close to our son, had a blast in the pool! We will enjoy sharing your compliments with him, acknowledging his devotion to enriching guest experiences. WebBrowse through photos of events that took place at The Westin Dallas Downtown in Dallas, TX. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. We do not recommend staying here again and was very disappointed with Marriott. All of a sudden there was no line and he was going to send the rest of my order up. The elevators and confusing levels and entrances from outside. Toll Free:+1-800-937-8461. Based on recent averages, the price for tonight can start at 179. Eat the streets and share the fare of Southeast Asia and enjoy Scratch Asian Street Food at Hawkers. There are more places to choose from in the, 1201 Main St Valet/Hotel Entrance: 1200 Elm St, Dallas, TX 75202-3908. Stay here 2 nights while on a business trip to the desoto and mabank areas on 23-24 June 2019. Start your day at our coffee shop and wind down at our lobby bar. Room renovations were being done and this banging went on for at least two hours. Thank you for your business and sharing! Sixth Floor Museum and Kay Bailey Hutchison Convention Center are also within half a mile (1 km). Special requests are subject to availability at the time of check-in. Homewood Suites by Hilton Dallas Downtown, TX, Crowne Plaza Hotel Dallas Downtown, An IHG Hotel, Outdoor pool, Spa and wellness center, Fitness center, 62 more The Westin Dallas Downtown deals from 239, Check in anytime after 15:00, check out anytime before 12:00. more. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily. This is motel standard. Photos of The Westin Dallas Downtown. Check standard prices, special rates & last minute deals A library, gift shops/newsstands, and concierge services are also featured at the business-friendly The Westin Dallas Downtown. Fees and deposits are subject to change and might not include tax. Dinner. Relax, recharge and tackle the day at our Dallas pet-friendly hotel. Browse Venue prices, photos and 9 reviews, with a rating of 4.7 out of 5 I check out two days later, and the front desk person says he cannot change that and will have to update when the manager comes in. 10/10 do not recommend. The Westin Dallas Downtown is 0.4 mi away from Dallas. Available in all rooms: Restaurant and Bar on location. A computer station is on site and WiFi is free in public spaces. Its first expansion outside the U.S. was marked by its management assumption of three Guatemala hotels in 1958 and opening one property in Mexico in 1961. I am writing this review at 6.50pm Sunder 16th October and very very disappointed with the 65mbs on-line upload, never mind terrible download. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. THE WESTIN DALLAS DOWNTOWN is within minutes from Renaissance Tower - 0.2 km / 0.1 mi , Bank of America Plaza - 0.2 km / 0.1 mi and John F. Kennedy Memorial - 0.5 km / 0.3 mi. To me, one of the main features any hotel must have regardless of price and stars is cleanliness, specially in COVID times. Your room comes with a pillowtop bed. Service animals are exempt from fees/restrictions, Gap period enforced between guest stays - 72 hours, Shield between guests and staff in main contact areas, Temperature checks are available to guests, Staff temperature checks are conducted regularly, Guests are provided with free hand sanitizer, Staff wears personal protective equipment, Bed sheets and towels are washed at a temperature of at least 60C/140F, Protective clothing is available to guests, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Property confirms they are implementing guest safety measures, Individually-wrapped food options are available, Property follows sanitization practices of SafeStay (AHLA - USA), Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Commonly-touched surfaces are cleaned with disinfectant. Self parking is available for USD 30 per night, and valet parking for USD 45 per night. Overall my stay was great and I would definitely come back. Bathroom was amazing and bed was incredibly comfortable. The hotel has 1 building/tower. I am confident, Dear Jenr2107, Thank you for taking the time to share your review and the details regarding your stay. Weve got kegerator space; weve got a retractable awning because (its the best kept secret) Seattle actually gets a lot of sun; weve got a mini-fridge to chill that ros; weve got BBQ grills, fire pits, and even Belgian heaters. Photo ID and credit card required at check-in. We know that the compensation we have provided will not change your experience, but we would welcome the opportunity to restore your confidence in our hotel. by Onya McCall - Executive Assistant, Dear John, thank so much for your thoughtful and detailed review. Dallas Holocaust Museum and Sixth Floor Museum are cultural highlights, and some of the area's popular attractions include Dallas World Aquarium and Dallas Zoo. I did not notice anything until Sunday when we had left for home and we stopped to stretch our legs. See? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Located in the middle of the city very close to the JFK museum and several entertainment locations. & Your generous remarks and kind words were a pleasure to read and we are glad you enjoyed everything our hotel has to offer. Be Well, Matt Tronsdal General Manager, From the UK attending IACP 2022 International Police conference group booked by ICAP into a 'luxury' downtown hotel the Westin. Eat regional cuisine, seasonal flatbreads, crisp salads and other fulfilling, healthy items at Grill & Vine. The history of Westin can be traced back in 1930 when competing hotel owners Frank Dupar and Severt W. Thurston decided to work together in establishing Western Hotels, along with other hotel owners Peter and Adolph Schmidt. There are 2 restaurants on site, as well as a coffee shop/caf and a snack bar/deli. I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. WiFi (surcharge) It was an amazing stay and we will be staying again. For more information, visit the Mariott Response to COVID-19 page.