Hello Martin, we're sorry to hear that you were locked out of your account. My next course of action, which I would deeply regret to take, is involving news media and government agencies that specialize in over-collected tax. I'm unable to say what happened here in this specific instance, but we're sure that our Community Support team can assist you here.Please visit this link - https://support.discogs.com/hc/requests/new - and be sure to select "My Account" from the first drop-down option. Two-Factor Authentication: Set Up, Removal & Token Generation - Discogs 7 4co8um7 over 6 years ago This post is hidden because you reported it for abuse. real person. No phone number, no human interaction, just 3 of THE SAME GENERIC REPLY SENT TO ME EVERY TIME. Companies can ask for reviews via automatic invitations. Moreover, the CS team can give you guidance on how to proceed with your payment provider, and give you tips to protect your payemnt.For further guidance, please do get in touch with our CS team, and be sure to reference the order number as you have here. Additionally, a city needed to be appended to the name of a performing group, but a few days later another editing message arrived telling that the city should not be listed. As a matter of policy, BBB does not endorse any product, service or business. It's disappointing when a platform that is supposed to promote trust and reliability fails to live up to those standards. Current Wait: 136 min (88m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Discogs: Complaints, Customer Claims, Free Resolution Services So I have an open order that clearly isn't full-filled and no way to do anything about it. Lamentamos pelo inconveniente. eBay is timed, while Amazon requires you to create a "store" for $40/month. Obviously with customer service like that i aint gonna risk sending 256 via their dodgy platform. 82.165.100.61 The company did that in order to calculate exactly what the Discogs shipping rates are for your selected destination. Be extremely careful. Responded back asking for more assistance and was informed my account was banned.. Never got past the account creation to violate the terms of service. Obviously I will never purchase anything from Discogs or any supplier who sells via their Website. 4145 SW Watson Ave Beaverton, OR 97005 Southwest Portland Get directions You Might Also Consider Sponsored Verizon 30 6.0 miles away from Discogs Kortnee M. said "WOW! Two-Factor Authentication: Set Up, Removal & Token Generation. How to reach customer service or anyone at Discogs? Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804 Reload the page and repeat your search. However, the only way to complain is to indicate the seller hasn't responded via a user-unfriendly link which states the seller will have four business days to respond. I'm in ************ (6% tax) specifically **************** (therefor 7% because the county has an additional 1% sales tax to paid for a fail stadium). Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Discogs Phone Number Call Discogs customer service faster with GetHuman. They took my . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Discogs contact information? Knoji Typical causes for dissatisfaction are: Incorrect grading Incorrect item or not the right version Damaged item If you're unhappy with your order, you can go through the following steps: Contact the seller to let them know No phone number, no human interaction, just 3 of THE SAME GENERIC REPLY SENT TO ME EVERY TIME.What a complete waste of my time. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. The buyer should always communicate the issue first on the order page, follow the SNR process if applicable, and once all options have been exhausted, leave honest yet respectful feedback. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We're sure they will be able to help you find a resolution. How are sales taxes calculated when orders are placed? On the Discogs website, you can contact Discogs support by submitting a request. Email Discogs | Tips & Talking Points - GetHuman I have a ton of ?'s, & need some answers to make a decision. The reviewer also alleges that the site's support staff deleted their requests for help, suspended them for no reason, and eventually banned them from the site. Need to talk to a representative? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm Unhappy With My Order. What Should I Do? - Discogs Hello, sorry to hear you had issues in setting up your account. I am interested in selling here, & have a fairly large inventory. As a frequent buyer on Discogs for six months, I can attest to the frustration and, at times, rage-inducing quality of many of my transactions. While the site was originally created with a goal of becoming the largest online database of electronic music . Regardless of whether you are looking for the hottest new releases or difficult-to-find treasure gems, Discogs will have it for you. Yes sure there are some inflated prices here and there but thats record shopping. Wir entschuldigen uns fr die Umstnde. Discogs. Furthermore, I find it cumbersome to add releases to Discogs manually. enviando un correo electrnico a Discogs is an online marketplace that is home to an incredible selection of music, but the buying experience can be hit or miss. Average salaries for Discogs Customer Service Representative: $39,328. The majority of orders I've received have had significant condition issues, despite being listed as Near Mint or Very Good Plus. https://support.discogs.com/hc/requests/new. excuses voor het ongemak. The reviewer encourages anyone who empathizes with their situation to reach out to them for advice on how to remedy the situation. There are no instances where we would tolerate "a hate campaign of abuse, lies and stalking".As for feedback ratings, know as well that retaliatory feedback is eligible for removal from Discogs. Tried again but was unable to receive the email. Share your photos and videos with others to prove the truth of your words. Discogs Customer Service Representative Salaries | Glassdoor I placed orders with them over the past few weeks. verdade. Read Customer Service Reviews of www.discogs.com - Trustpilot Unfortunately, due to PayPal's 45-day window for filing a dispute, I was no longer able to escalate the issue with them. Charlatans. Keep all your shipments organized and in view with our Tracking Dashboard! I am hopeful for this outcome, but if I experience a few more bad transactions, I might have to swear off of Discogs entirely. According to Discogs terms, which updated on May 22, 2023 "Its free to list your items for sale. I've been using Discogs for many years for both buying & selling. Never do this.Discog policy should be to require Tracked Delivery.Discogs should support buyers who get ripped off.Discogs should hold Sellers' who do not fulfil the contract of sale. Even the slightest mistake can result in a barrage of criticism and abuse from those in charge. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My friend opened an account and received the code immediately, but after reading what problems people have had to leave a review, I am worried about any purchase on this site, as there is no support from customer service, wery sad. There was a retailer on the Discogs site with 100% reviews. As someone who has used Discogs (discogs.com), I must say that the experience was not always a pleasant one. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If the seller merely responds with 'hello' it resets the whole process. Overall, while Discogs can be a useful platform for collectors, the grading system and feedback system leave much to be desired. The transaction between the seller and myself is actually complete and went fine - the issue is 100% with Discogs. Disculpa What is a Remote Seller? We strive to respond to Account related tickets within 24 to 48 hours. Furthermore, some sellers tack on additional fees to make up for costs incurred, resulting in unfair and unethical practices. It was developed to give more power to the buyer, so that they didn't need to wait for assistance from Discogs Community Support. Started by dandylionrecords over 7 years ago, 2 replies. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Discogs salary trends based on salaries posted anonymously by Discogs employees. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The seller took my money (paid via paypal through my credit card) almost immediately, and then completely shut down communication. Discogs Order & Package Tracking - Ship24 Verification can help ensure real people write reviews about real companies. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Discogs. Make sure you click Allow or Grant Permission if your browser asks for your location. Hi, can someone tell me how to contact admin of discogs? . However, my experience with the platform has left me feeling frustrated and disappointed. I recently ordered vinyl albums from a seller with over 5000 reviews and an excellent rating (99.9%) but it was a scam. As a music lover and collector, I was excited to join Discogs in hopes of finding rare and unique vinyl records. Scammers have invaded the site also and there is little that the site admins do to proactively prevent them from popping up. Righty O guess i need to wait a little longer. Despite these concerns, I remain committed to using Discogs as a reliable source for music and will continue to support the site as it evolves. After contacting the seller, they asked for photos and for me to return the album, but refused to cover return shipping expenses. Privacy Policy. Cloudflare Ray ID: 7e000fae18a2f114 Discogs is one of the largest music databases and marketplaces in the entire world. I would not recommend anyone conduct business through Discogs or PayPal based on my experience and suggest that others avoid these sites completely. Wenn Here are 8 tips for writing great reviews. 503-597-6340 Customer service. When it came time to ship the order, I kept getting an error message. Nous sommes dsols pour la gne occasionne. For that, you can log in or send your request as a guest. When you purchase from a buyer who uses an automatic policy, Discogs use their location to generate a shipping cost immediately. I would like BBB to either get them to send the disc I ordered or refund my money. It's actually an unlistenable piece of junk. Since its birth, it has grown to become the home of CD and vinyl recordings online.Put simply, its a website where one can find a list of recordings from all artists and all record labels. Reset. See all 9 articles. If something goes wrong here, you are on your own. Call Discogs customer service faster with GetHuman 503-597-6340 Customer service Current Wait: 131 mins (88m avg) Hours: 24 hours, 7 days; best time to call: 9am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! I do not see a comprehensive guide on the site. We use dedicated people and clever technology to safeguard our platform. Discogs themselves completely stepped away from the issue, and they'd clearly done nothing to vet and check the legimacy of the seller.Luckily, I'd paid with PayPal who were great and issued a refund in 24 hours. Hello,On Discogs, when a seller is not responding, after four days the buyer has the option to file a Seller Not Responding report. Trying to report this to Discogs was impossible - firstly is was too soon after the placement of the order and a week later it was too late after placing the order. I'm concerned that I've exposed my credit card information to an illegitimate company. DO NOT USE THIS SITE. This website is using a security service to protect itself from online attacks. Share your opinion. Thanks to paypals and only thanks to paypals money back gaurentee i got my money back! Some of these users include Amsreddevil, Willow. . July 26, 2018 12:02 It's unfortunate when an order arrives and it doesn't meet the expectations you had beforehand. Discogs is a user-built database of music that boasts over 7.8 million recordings and 4.7 million artists, thanks to contributions from more than 317,000 people. Both my invoice and paypal receipts (attached here) contain false contact details. Despite their stated policy that sellers must honor all returns and comply with full refunds, they offered no assistance in mediating a solution between myself and the vendor. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. per informarci del problema. Where can I find the U.S. state / territory selection table? naar They gave me a tracking number from an unknown Chinese shipper, which raised red flags for me. If you have suffered a similar experience, I would be interested in participating in a class-action suit against these sites and their vendors. Purchases are thus a lottery! If you're having any issues with using the site, or specifically if we can help you with rating records and leaving comments, please contact our Community Support team! Used to be great, no flooded with garbage bulk sellers and junk flippers that have no idea how to grade media or ship things out properly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Discogs was notified , and promptly banned MY account, yet allowed the mad-man to continue his lies and abuseThe reason may well be because they EMPLOY him to HYPE statistics, he has 10,000 records in his wants list- which is just crazy- unless it is statistical/tactical ? The suspension will not be lifted until the seller resolves the issue. It's frustrating to wade through so much crap, but it's worth it when you get lucky and find something truly great. Situations may arise where you need help or you. Hello, we're sorry you've had such a frustrating experience on Discogs, in particular with 4 of your last 6 orders.Without being able to look into the orders in question, nor your account, we are unable to speak to the specifics of your situation. I am including screenshots of these transactions as well, in addition to typing the discrepancies here - May 23 Gross amount: $28.31 USD paypal fee -$1.34 USD discogs fee -$***** USD = net **** (100% commission)April 27 Gross: ***** USD PayPal Fee-$1.72 USD Discogs fee - $4.32 USD =Net Amount$29.12 USD (****% commission)April 16 Gross: $29.50 USD PayPal Fee-$1.52 USD Discogs Partner Commission-$4.18 USD =Net Amount$23.80 USD (14% commission)April 15 Gross: $14.04 USD PayPal Fee-$0.98 USD Partner Commission-$1.68 USD =Net Amount$11.38 USD (12% commission)April 6 Gross: $26.75 USD PayPal Fee-$1.42 USD Partner Commission-$3.35 USD =Net ***** (****% commission)I have already contacted Discogs, initially receiving an automated response, then after contacting PayPal and trying to open a claim they contacted me saying there was an error (screenshot attached) but they have neither given a timeline nor responded to my emails in attempt to follow up. If enough people do this, we could make a real impact and turn the Discogs buying experience around for the better. Makes Ebay look good. Discogs Phone Number | Call Now & Shortcut to Rep - GetHuman Si continas viendo este mensaje, Other online marketplaces like Ebay at least support buyers at such times and perform checks on sellers, whereas Discogs seem to just step away completely when things go wrong. Please click on the country abbreviation in the search box below to change to a different country location. Feel a bit like an idiot. If you want to contact Discogs, you can do so in a number of ways. Ordered a vinyl record for $82 on Discogs, and then 48 hours later received a message from Discogs saying the seller had been suspended and removed from the platform, the order wouldn't be filled and I would need to work with my payment provider to get a refund. avoid DISCOGS and use MUSICSTACK!! Offers no mediation between thieves like this seller called 'ribots' and the buyer. Had such a stellar experience with these guys! Start integrating with Ship24 Tracking API. The only downside is (as others have mentioned) the shipping policy - its so complicated for sellers that I just offer a flat rate. If you do buy, _only- pay with Paypal, and open a dispute before 90 days have passed after your payment if the parcel has not been delivered, or is damaged. BBB is here to help. Received LP characterized as 'Near Mint.' Then all you need to do is select the condition of your item.Next, you must set up the pricing and shipping. Always make sure you check out the seller's profile and rating before ordering! How Do I Change / Reset My Password? Otherwise, I ask, where is that extra 2% in sales tax going that Discogs has been collecting. It sounds like you have already reached out to them, but we would advise you do so again: https://support.discogs.com/hc/requests/newIf you have never had an account on Discogs, there is no reason why you should be banned. Copyright 2023 Ship24. We are also doing more to ensure that we are properly identifying Marketplace sellers and verifying their identify. Contact Discogs Customer Service/Support - JustUseApp Once you are set up, you need to decide on what to sell. Discogs Find out how we combat fake reviews. https://support.discogs.com/hc/articles/360001562393If you require further assistance with this order, please contact our support team via https://support.discogs.com. Please enable Cookies and reload the page. I want me account reinstated. Performance & security by Cloudflare. If you use Discogs, beware that their 'ratings' are inherently untrustworthy and their approach to customer assistance is non-existent. Save Thread Notify Me of Replies Forum Search. Anyone can write a Trustpilot review. We know how important it is to have quick resolution times when it comes to account related issues, as well as issues related to payment, which is why we will always prioritize these support requests.Please be sure to get in touch with our Community Support team as soon as possible so they can assist you further. It was built by Kevin Lewandowski in 2000. It is quite frustrating to receive a record that does not match the description provided, and it is disappointing that Discogs allows these sellers to continue doing business without consequences. On their site you can look up what international shipping would be.Today I negotiated with a buyer based on shipping listed in Discogs Site. All it takes is to follow a few simple steps. Usually by next business day; requests are handle in the order that they are received. While it can be frustrating to wait for your order to be shipped, we feel that the process we have in place offers a fair timeline to both buyers and sellers.Further, we have strict guidelines in place for what is deemed acceptable and inappropriate feedback. If you haven't already, you can file a feedback removal request. When the record finally arrived, the packaging was severely damaged, and both records were warped and bent. All Rights Reserved. International Association of Better Business Bureaus. Poor site behaviour will lead to account investigations, but due to strict privacy laws, we are never able to report on the outcome of those investigations.For more information on what is considered acceptable feedback, please review: https://support.discogs.com/hc/articles/360024701993, Information provided by various external sources. ComplaintsBoard.com is a leading complaint resolution website on the Internet. While there are other options for buying and selling music, such as eBay and Amazon, both have their own downsides. To my surprise, there was no support or backing from Discogs when I needed it most. Contributing to the site is a strenuous process, with users required to input a vast amount of detailed information about each record or CD they add. Furthermore, requiring sellers to offer clear terms and a standardized template would go a long way towards preventing any misunderstandings or miscommunication. After several attempts to resolve the issue, including filing a PayPal dispute and contacting Discogs support, I was finally able to get my refund, but only after being forced to pay an additional $50 in shipping fees. No further way to get human support from discogs, was left on my own. At the top of your Chrome or Firefox window, near the web address, click the green lock. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Knoji Staff. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. Cyclone82 over 11 years ago. I purchased a vinyl from a seller it was not posted out in 4 days and my msgs to seller were ignored so i left a poor review to reflect! Another thing that I believe Discogs would benefit from is regulating scalpers and requiring them to sell items at the suggested retail value. It goes against our guidelines to offer incentives for reviews. If you wish to track your Discogs purchase, there are a few simple steps you can take. message, contactez-nous l'adresse We need a simpler version of Discogs that isn't so finicky, fussy, exasperating, humiliating, cumbersome, and tedious. 176.31.82.96 They describe a situation in which they were ripped off by a seller who lied about the condition of a CD, and claim that Discogs did nothing to help them when they reported it. The reviewer claims that 99% of the sellers they dealt with on the site had no problems with their business practices, but that Discogs staff punished them for being honest buyers. Another issue that I have encountered is the poor grading of records by some sellers. They can help guide you through the process on what the next steps should be.https://support.discogs.com. Not sure why there are so many bad reviews on here? para nos informar sobre o problema. I made them aware of this but they refuse to respond. Please begin by refreshing the page to see if your location populates the Near field.
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