Referral Features Complete this form to have the appropriate service or support representative contact you within 24 hours. No matter what time of day it is, you need to have someone you can rely on. Get Ready for Contact Once your call is answered, we will ensure that your call is directed to one of our highly trained Support Specialists to handle your specific needs. Dentrix Help - Dentrix Customer Support - hsps.pro When you determine that you really do need to talk to Support, there are several things you can do that will make your contact much more successfulmeaning, your issue will be resolved more quickly. So, our local team will either remote-in to your computer for smaller issues, or we will come to your office to download the integration tools and set them up for you. VoIP phones use your internet connection to increase the usefulness of your dental office phone lines. I would highly recommend this firm for any of your IT needs. All USB ports on a system share an alotted power pool. Try an alternate USB port on computer, preferably on the back of the tower. Contacting Support | Dentrix Ascend Dentrix Support - Dental Claim Support | Dentrix Fortunately, it just takes a tech support team to make your dental office and Dentrix run smoothly again. Customer Support is not just for technical issues and submitting troubleshooting tickets. But, with technology, comes technological issues, whether this is from setting up the device or managing it. And everyone who works with a computer will at some point experience a problem or difficulty or knowledge gap and need to reach out for support. This means you need a Dentrix IT support expert. MPTV is an integration with Dentrix that lets you create videos and slideshows for your patients to watch when they are in the chair or in the waiting room. If you are using 8 different software phone systems to manage all of these communications, it can become overwhelming. Contact Customer Support. As a Dentrix Customer Service Plan subscriber, complicated procedures need no longer cause delays. 2022 Digital Doc LLC. If you are still unsure, contact us at 1-800-734-5561. I have been working with Dan for well over 15 years and hes been my go-to tech guy the whole time. (Click on image below to download PDF version), Iris HD Software Compatibility About Iris HD Software Compatibility Below is the Software Compatibility List for the Iris HD Camera. If they want to stick with traditional payments, collect cash, checks, credit cards, and mobile wallets at your front desk. Flexible and Secure With Dentrix Ascend, you won't waste time worrying about software updates, backups, hardware maintenance or storage space. Extract uninstall.zip file to your computer. About Us Just like with other payment processors, this system can fail at times. If you, Error Open Cam Digital Doc Error Open Cam In certain applications, most frequently in Kodak Dental Imaging and Carestream, an Error: Open Cam message will appear. Fixed-Monthly Budget Dentrix Services or By-The-Hour. If you have a question or concern that doesnt require immediate assistance, email our support team at support@dentrix.com. For more information about Dentrix Customer Support, hours, support plans, and pricing, visit the Dentrix Customer Support web page. Why is a Valid Email Address Required? (850) 432-8324 Keep in touch with your team and your patients as youre traveling to conferences or working from home. Use your smartphone or tablet while communicating from your offices number. Our team can help resolve challenges you may experience with this. How to Submit a Different NPI or Tax ID to an Insurance Carrier When you work with many insurance companies, you might come across some unique circumstances with a few. Stop wasting time and money on cheap cameras with NO success plan. The Dentrix Enterprise Blog. Double-click the USB_Uninst.exe file. They are always prompt and get us up and running quickly. The dental office phone system for optimal patient experience. And, presented with especially head-scratching problems, Dan & Lane figure things out. In today's digital age, dental offices rely heavily on technology. These guys take pride in what they do!, We have several restaurants on the along the Gulf coast and Datech has provided a variety of services for us for over 15 years. Copyright 2020 Henry Schein, Inc. All rights reserved. Online reviews are a major conversion factor for dentists. Here are additional resources to help you troubleshoot your cloud-based dental software. Your Username for Mobile is the same as your eCentral Username. Email: support@dentrixascend.com. Submit your help request or product enhancement idea to us here. If you need to set up your Dentrix application, but aren't sure how to go about it, our team can do it for you. If you would like us to call you back about an issue please call 800.814.9496 to speak with a Dentrix representative. Customer support hours are 6 a.m. to 5 p.m. (MST) Monday through Thursday, and 6 a.m. to 4 p.m. (MST) Friday. Call 877-244-9345 to schedule a demo or speak to a live sales representative. All rights reserved. Way back when I first moved to Pensacola, in 2001, they were the first guys I called to help settle into a new data environment. (MST) We welcome your telephone calls and chat requests. Iris X80 Adstra Apteryx Cadi Carestream CurveHero Dentrix Ascend Dexis version 9 Dexis version 10 Eaglesoft EZDent-i MiPacs Romexis Sidexis 4 VixWin Iris 2.0 Apteryx Imaging Cliniview Curve . Dentrix Canada Customer Support | Dentrix Canada Our team can set up a secured guest Wi-Fi network so your guests can enjoy the Internet while they are waiting. They are helpful for inputting information into Dentrix to keep track of your patients. There are some issues a chat box or email cannot fix. Customer service plans from Henry Schein One offer more than unlimited technical assistance, software upgrades, and dental software support. If you would like to download Achievement Blueprint, a goal-setting application, we can integrate it with your Dentrix system. For example, the technical specifications of your computer are not needed when you have a How-to question. Get answers to general questions about Dentrix Ascend here. Click here to see highlights of the event! I would recommend their services to anyone.. Customer service representatives are ready to help you install updates and answer your technical questionsby phone, email or online chat. Monday Friday 8:00 a.m. to 8:00 p.m. Eastern. Industry Why is a Valid Email Address Required? Henry Schein One. Thank you to all who attented the 2019 Business of Dentistry Conference in Las Vegas, Nevada. DentrixMobile Toll-free telephone support is available only to registered Dentrix users on a current Dentrix Customer Service Plan. We know you'll love Weave, which is why we offer month-to-month billing and let you cancel at any time, hassle-free. Our Dentrix IT support services will ensure your integrations are running smoothly. Weaves dental software helps you put your best foot forward with potential patients. We would not even consider using anyone else!, presented with especially head-scratching problems, Dan & Lane figure things out. Best Dental Software | Dentrix Canada If your team is receiving an error message when using Dentrix, our team can help! Best Software for Group Dental Practices | Dentrix Enterprise Add-Ons Patient communication should be easy. Phone: 1-800-645-6594 Hours: Monday-Friday, 8AM to 5PM ET ProRepair Handpiece and Small Equipment Service: A go-to technician who can arrive at your office in-person can be incredibly helpful with the services below. Weave has changed the game when it comes to billing. See our products Watch video Why Weave? You can choose a monthly or yearly customer service plan, that comes with dental software support and flexible options to fit your budget. Dentrix, by Henry Schein One, has been delivering clinical and business excellence to Canadian practices for over 25 years. So, we can help you get your devices set up with the Dentrix Smart Images tool. Welcome to the Dentrix Enterprise Blog! Support hours for Click to Chat are Monday-Thursday 6:00 am - 5:00 pm (MST) and 6:00 am - 4:00 pm (MST) on Fridays. All of your text office text messages can easily be managed through either your desktop software, or your smartphone app. We will make sure your staff, regardless of location, is set up, ready and able to use Dentrix. Green Screen Green Screen & IRIS Camera A green screen in place of a live video feed is an indicator that the Iris Camera is not receiving adequate power. Dentrix and our network of partners provide solutions to help you run your business as well as your practice. In-app: Help menu (?) Cloud-Based Dental Software Support Solutions | Dentrix Ascend If you need assistance to accomplish a critical task in Dentrix, customer service is only a phone call (800.561.2983) or online chat away. I am a court reporter and often working under critical deadlines, so if my system goes down, they take care of me as quick as possible. And its free., DDX has enabled my data entry people to become customer service people., LCM Features Resource Center And, if you have a virus or malware on your office computers, it can lead to a privacy concern for your patients or worse, cripple, crash or prevent the use of your computers. Call us today to request your in-office service call. Dental offices can now request reviews, send text messages, send appointment reminders, route calls, place patient calls, listen to phone call recordings, and access pertinent practice information from one convenient dashboard. For small issues like this, it is usually very easy for us to figure out a solution remotely. The auto attendant feature saves every team member time and energy by allowing the auto attendant to handle basic phone tree navigation. Create a winning combination by combining the power of marketing to new patients with an all-in-one patient communication platform. It is often hidden behind other active windows, Static or Visual Artifacts in Image Error With Static or Visual Artifacts in Image Try removing any other USB devices plugged into computer. Dan and Lane are super responsive anytime I have a problem or question. This usually occurs when the imaging component is opened and the Iris camera is not connected. Weaves phone system stands out from other office phone systems because it has automated smart pop-ups to provide your office information that will help build stronger relationships with patients. IRIS Camera Focus Revision Focus Revision To assist in making the IRIS camera as user friendly as possible, Digital Doc has revised the dial text to represent the 5 separate focal positions: F S 2 1 and M. This replaces the Roman numerals found on the original dial. All of these features were created to help your practice be more successful; however, with the advent of so many new communication options came additional software platforms for each team member to manage. Technology Partners, LCM Features We help our clients with data backups so they don't lose any patient information or business data. Join 35,000 Dentists who have said YES to IRIS. 3. Improve your bottom line as Dentrix Enterprise creates economies of scale, simplifies complex environments and reduces expenses for large-group and multisite dental practices. But, not every scanner is compatible with Dentrix. Complete patient profiles appear on your computer or smartphone screen when you answer calls. Updated 10/29/21 When you have a new associate join your practice, there are a couple of Dentrix settings that you need to make sure are correct to avoid delayed or rejected claims and to ensure accurate provider payment allocation. Welcome to DEXIS - Dental Imaging Solutions Dental IT Solutions - Contact | Dentrix Enterprise A Datech team member can come to your office and teach your staff how to use Dentrix efficiently. If you have a Customer Support Plan, you can access Dentrix Mobile for free. Dentrix's large platform can take several months to fully understand. Weaves software is so user-friendly that it allows your office to immediately start building stronger relationships with patients. Contact Support | Dentrix Ascend Contact us today! If you know it, indicate when your issue first occurred. The Dentrix system can take months to fully understand, let alone know how to troubleshoot it. So, getting Dentrix set up and functioning on your desktop computers is vital for making your office run smoothly. If you are unable to find the answer to your question, you can contact technical support:by Email or our Support line 800-518-1102. Weaves cell phone app aids dental offices in distress. To get your question answered more quickly, try these activities before you even reach out to Support. If you are still unsure, contact us at 1-800-734-5561. But, if these courses won't open for your staff, it's nearly impossible to learn from them. Growing a dental practice is as much about patient retention as it is about new patient acquisition. Registered users not on a current support plan will be charged for telephone support. Fortunately, our Datech technicians are highly experienced with Dentrix and provide Dentrix support services throughout the Pensacola area. Our team of technicians can help your office set up these backups. Thanks guys!, impact of our computers/diagnostics being down and will go out of their way to make sure we are back up and running as soon as possible. Click Here for the Installer 3.0.0.9.1304(32 Bit, IRIS Camera Drivers (64-bit) IRIS Camera Drivers (64-bit) Please click the image below to automate your installations (Drivers-only are available further down this page) Driver Downloads: The following are recommended downloads for all manual installations. Benefit from improved revenue cycle management (RCM) and simplified insurance claims, payments and revenue generation. Call 800-565-0923 to contact our customer support team if you're a current DDX customer with technical questions or problems. (MST) We welcome your telephone calls and chat requests. So, we will create a secured guest Wi-Fi for your guest to use to eliminate the risk of someone accessing your network. Terms & Conditions. New 10DLC requirements take effect soon. At Datech, we help dentist offices with Dentrix support. Perhaps one of the most important tools of the Dentrix application is the billing and appointment reminders. The Dentrix Resource Center, available only to current customer service plan subscribers, helps your team get the most out of your Dentrix investment. Dentrix Enterprise Pay | Dentrix Enterprise At times, Dentrix users may have issues with their Smart Images uploading. While there is some training and setup involved in implementing everything that Weave has to offer, the basic functions of Weave that help build stronger relationships with patients are integrated with your dental software and require little to no training to get going. Contact Us - DDX Dental If unsure, remember thatthe cameras LEDsalways illuminate during the initial powering on of unit. Copyright 2023 Henry Schein One. Luckily, this is a very common procedure for IT specialists to follow. As a Dentrix Customer Service Plan subscriber, complicated procedures need no longer cause delays. I have used these guys for 20 years now and they are excellent. But, with our expertise in Dentrix, our team is exactly what your dental practice needs for technical support. Dentrix Enteprise Pay is powered by Worldpay, one of the largest payment processors in the world, and strategic partner of Henry Schein One. Thats where Weaves dental office phone software comes into play. Get answers to general questions about Dentrix Ascend here. IRIS Camera Drivers Digital Doc Iris Camera Drivers Click the image below to automate your installations Downloads for manual installations can still be found below The following are downloads for manual installations, for easier Installation, use the Iris Camera automatic installer. Our HIPAA-compliant Text to Pay option makes billing a convenient experience that your patients will appreciate. Call Us 800.459.8067 Request a Demo Contact us today for a no-obligation online demonstration Redistribution Prohibited. For example, a carrier might issue their own provider ID number to use with their claim submission. At Datech, we help our clients troubleshoot any technical issues they have with their devices. We have been using Datech for 3 years now. American Fork, Utah 84003. Running a dental practice is stressful. These profiles include details like upcoming visits and outstanding payments. With a single unified platform, you can attract more patients, communicate more effectively, and engage them like never before. The Dental Office Phone Systems for Optimal Patient Experience - Weave Our team can help you connect your Nexhealth and Dentrix application. And, when you aren't able to troubleshoot the issues you experience, you need someone to turn to so your systems aren't down all day. It also makes managing their information easier, so your staff can spend their time on more important aspects of running a dental office. Our Northwest Florida team can help your staff with a number of IT support issues whether it be repairs, removing viruses or something else. Weave users love the convenience of having their VoIP phones and phone service, two-way text messaging, fax, reviews and so much more all through Weave. Watch these videos to learn how to manage financial tasks like patient billing and insurance claim management in the Dentrix Ledger. If you are still unsure, contact your office administrator or eServices Support at 1-800-734-5561. PHONE 1-888-KAVO-USA (1-888-528-6872) Customer Service & Technical Support Monday-Friday 9:00am-6:00pm (EST) KaVo Dental 11727 Fruehauf Drive Charlotte, NC 28227 We have been extremely happy with the service theyve provided. After appointments, send your clients a simple review request. Act now so you can keep sending text messages to patients. Technology hiccups involving the greater infrastructure of the Internet dont happen in isolation, and seeing a pattern of time of occurrence might help Support link events together to take appropriate action. Your dental office must now monitor each patients call, text message, review response, patient confirmation, and more. Instead of sticking with traditional phone lines, switch to phones that use your internet connection. Staff hours saved per week @ Gerlecz Dentistry. If you are still unsure, contact your office administrator or eServices Support at 1-800-734-5561. (MST). Ledger Videos - hsps.pro Dental Software Customer Support | Dentrix PDF Dentrix G7 Installation Guide - hsps.pro Their representatives can be very helpful, but you do have to rely on them to resolve problems that occur throughout the day. Allow your patients to fill out digital intake, consent, and medical forms from home or at your office. Im happy to have recently discovered Datech and Im super glad they are based in Pensacola and provide excellent computer repair services at my location, when needed. Typical response time to emails is one business day. Everyone in the practice works with a computer in one form or another, to a great or lesser degree. Our team will set these up for you so your patients never forget to pay you or miss their appointments.
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